Privacy Policy
The Talking Therapist / Anita Burton is committed to protecting and respecting the privacy and personal data that the company processes in connection with the services it provides to clients and individuals’ use of the Talking Therapist website.
To arrange therapy, provide customer service and handle complaints, The Talking Therapist and other participants in the industry are required to use and share Personal Data.
During the therapy lifecycle, The Talking Therapist will receive Personal Data relating to potential or actual Clients, family members and other parties involved in therapy.
Therefore references to “individuals” in this notice include any living person from the preceding list, whose Personal Data The Talking Therapist receives in connection with the services it provides under its engagements with its clients.
This Privacy Policy sets out how The Talking Therapist will use your personal information and the disclosures it makes to subcontractors, other participants and other third parties and how you can exercise your rights under the General Data Protection Regulation (GDPR).
Data controller and contact information
The data controller is The Talking Therapist. If you have any questions, comments or requests regarding this Privacy Policy, please feel free to contact us at:
Phone: +44 (0)7960279147
Email: anitajoyburton@icloud.com
Personal information that we process
We collect and process the following Personal Data:
Individual details including name, address, other contact details (e.g. email and telephone details), gender, marital status, family details, date and place of birth,
employer, job title and employment history;
Identification details including identification numbers issued by government bodies or agencies (e.g. depending on the country you are in, social security or national insurance number, passport number, ID number, tax identification number, driver’s licence number);
Financial information including payment card number, bank account number and account details, other financial information;
Suitability information including information about the personal suitability criteria, which contains Personal Data and may include, only to the extent relevant to the therapy being provided:
─ Health data including current or former physical or mental medical conditions, health status, injury or disability information, medical procedures performed, relevant personal habits (e.g. smoking or consumption of drugs/alcohol), prescription information, medical history;
─ Criminal records data & criminal convictions; and
─ Other special categories of Personal Data including data concerning an individual’s sex life or sexual orientation;
Therapy information including information about current and/or previous therapy;
Credit and anti-fraud data including credit history and credit score, information about fraud convictions, allegations of crimes and sanctions details received from various anti-fraud and sanctions databases, or regulators or law enforcement agencies;
Marketing data including whether or not the individual has consented to receive marketing from us and/or from third parties and / or their marketing preferences; and
Website and communication usage including details of your visits to our websites and information collected through cookies and other tracking technologies, including, but not limited to, your IP address and domain name, your browser version and operating system, traffic data, location data, web logs and other communication data, and the resources that you access.
Sources of Personal Data
We collect and receive Personal Data from various sources, including (depending on the service we are seeking to or are providing and the country you are in):
- Individuals and their family members, online, face to face, or by telephone, or in written correspondence;
- Individuals’ employers or trade or professional associations of which they are a member;
- Business information and research tools;
- Forms on our website and your interactions with our website, via cookies.
How we use and disclose your Personal Data
The “legal grounds” set out in the General Data Protection Regulation (the GDPR) and the UK Data Protection Act 2018, allows companies to process Personal Data only when the processing is permitted by the specific “legal grounds” set out in the GDPR.
Third party recipients of your data
Data processors are third parties who provide elements of our business management services for us, who process or store personal data on our behalf. The categories of these recipients are administration, accounting, marketing, software, and website based activites & providers.
Your rights in regard to your personal data
You have a number of rights in regard to your personal data. These include the right to request access to, rectification or erasure of personal data we hold, or restriction of processing concerning your data, or to object to the processing as well as the right of data portability. If you wish to make any such requests please contact us in writing using the contact details on the contact page.
Right to withdraw consent
Where we have processed your personal data on the lawful basis of consent, you have the right to withdraw this consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Right to complain
If you have any concerns about how we have handled your personal data, or a complaint, please contact me in the first instance so I may address them. Email anitajoyburton@icloud.com.
You also have the right to lodge a complaint with the supervisory authority, the Information Commissioner's Office, about how we manage your data. The ICO can be contacted by telephone at 0303 123 1113 or by email at casework@ico.org.uk.
Links to third party websites
This website may contain links to other third party websites. If you follow a link to any of those third party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your personal information. Please check these policies before you submit any personal information to such third party websites.
Changes to this policy
We will regularly review this privacy notice and update it where necessary. This policy was last updated on 10th February 2025.